Frequently Asked Questions
Everything you need to know about your Light Heart Lash experience.
How long do Light Heart Lash extensions typically last?
With proper care and application, our lashes are designed to stay flawless for up to 2-3 weeks. We recommend using our specialized lash sealant to extend the life of your look.
Are your products cruelty-free and vegan?
Yes, absolutely. Light Heart Lash is committed to ethical beauty. All our lashes are made from high-quality synthetic PBT silk and are 100% cruelty-free and vegan-friendly.
When will my order ship?
Orders are processed within 1-2 business days. Once shipped, domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our lash products worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I wear mascara with my Light Heart Lashes?
We recommend avoiding oil-based mascaras as they can break down the adhesive bond. If you must use mascara, choose a water-based formula and apply it only to the tips of the lashes.