Returns & Exchanges
At Light Heart Lash, we want you to love your look. If you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and unused lash products.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure all items are in their original, unopened packaging and securely place them in a padded mailer to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing